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Returns & Refunds

We accept returns on apparel, and accessories unless otherwise stated on the product detail page. Eligible items should reach us within 2 weeks from the date you originally received it. Returned items must be unused, unworn, unwashed and undamaged with their original packaging (labels, hang tags on clothing, plastic wrap) intact. 

Please note that the refunds are dependent on external agencies such as banks and payment gateways. Your refund will happen as per the below mentioned timelines. 

* Debit Card/ Credit Card/ Net Banking: 5-7 working days from the refund initiation date.

* NEFT Transfer: 5-7 working days from the refund initiation date.

From time to time, few items will be on final sale. Please note that final sales items cannot be returned. By purchasing such an item, you undertake that you won’t be asking to return that particular product. 

If the return is due to an item being delivered damaged or an incorrect item being shipped, we will replace the item if it remains in stock. If the item is no longer in stock, you will be credited for the original shipping charges you paid at the time the order was placed. Please indicate if your item was damaged or incorrect by contacting our Customer Care team on  +91-9820498207. 

To initiate a return, please send us an email within 48 hours of receiving your product to [email protected] Also include your Order number and description of the issue for return. 

You can also call our Customer Care team and give them the exact product details and explain the reason for return. You’ll then have to ship the item to our warehouse with a copy of the invoice. Arrangement and expense of return shipping will not be undertaken by us. 

After we receive the item and perform a quality check, we will add the credits to your account or if necessary, get in touch with you with other possible options. The credit process will be initiated once we have received the item or items in our warehouse. 

Please send your eligible returns to:

Lotus Lounge

Centre point building,

Dr. Babasaheb Ambedkar Road

Opp. Bharatmata Cinema,

Next to Income Tax building,

Parel, Mumbai -400012

Attn: Ms. Placida

Mo# 9820498207